Guest Services & Tours Operations Coordinator

Travel + Leisure Co.; Napa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life insurance

Disability

Volunteer time

401k match

Identity theft plan

Wellness program

Employee assistance program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to handle all facets of the operations department, including tour reception, gifting, and contracts, in line with our standard operating procedures.

The role ensures a professional guest experience and supports Sales and Marketing. Responsibilities include greeting guests, collecting data, assigning tours, processing cash and reports, maintaining documents and owner information, and providing administrative support across departments.

Qualifications

• High School Diploma is required.
• Experience with CRS or EPNY systems preferred.
• Proficiency in Word, Outlook and Excel.
• At least 1 year of general office and customer service experience.
• Ability to handle multiple tasks and maintain accuracy.

Responsibilities

• Greet and qualify touring guests and manage information collection.
• Assist Sales Agents and share information with Sales/Marketing.
• Provide exceptional guest service and answer inquiries.
• Distribute premiums and reconcile daily tour, gifting, and contract records.
• Enter tour and gifting data into CRS / Epiphany and run reports.
• Prepare and balance cash and site statistics for Contract Department.
• Maintain files and protect Owner information per standards.
• Prepare and maintain legal documents and support Sales/Admin staff.
• Provide administrative support to other departments as needed.
• Perform other duties as required.

Skills

Customer service

Office experience

Data entry

Education

High School Diploma

Tools

CRS/EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to handle all facets of the operations department, including tour reception, gifting, and contracts, in line with our standard operating procedures.

The role ensures a professional guest experience and supports Sales and Marketing. Responsibilities include greeting guests, collecting data, assigning tours, processing cash and reports, maintaining documents and owner information, and providing administrative support across departments.