Guest Operations & Tours Coordinator

Travel + Leisure Co.; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health and welfare benefits

401k with employer match

Paid time off

Volunteer day / Wish day

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an operations coordinator to manage tour reception, gifting, and contracts in line with SOPs. You will promote a professional atmosphere for guests and collaborate with Sales & Marketing staff.

The role requires coordinating tours, handling guest data, and supporting multiple departments to ensure smooth operations. Strong customer service and data-entry skills are essential.

Qualifications

• High School Diploma required.
• Experience in office or customer service roles preferred.
• Familiarity with CRS/EPNY and MS Office suite is advantageous.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and relay information to Sales & Marketing as needed.
• Provide exceptional customer service and answer phones.
• Assist with contract questions or concerns.
• Distribute premiums and reconcile daily tour, gift, and contract activities.
• Enter tour and gifting data into CRS/EPNY and generate reports.
• Prepare and balance cash, down payments, and site statistics for Contract Department.
• File and secure documents per procedures; protect PII and PCI data.
• Prepare Timeshare Sales Contracts and support Sales staff; maintain legal documents.
• Support internal departments (Sales, Marketing, HR, Resort teams) as needed.
• Perform other duties as required.

Skills

Customer service

Data entry

Communication

Education

High School Diploma

Tools

Central Reservation System (CRS) / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an operations coordinator to manage tour reception, gifting, and contracts in line with SOPs. You will promote a professional atmosphere for guests and collaborate with Sales & Marketing staff.

The role requires coordinating tours, handling guest data, and supporting multiple departments to ensure smooth operations. Strong customer service and data-entry skills are essential.