Hospitality Operations & Contracts Coordinator

Travel + Leisure Co.; California; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contracts in line with SOPs. You will ensure a professional guest experience and support Sales & Marketing teams.

Responsibilities include data entry, report preparation, and careful document handling, while collaborating with multiple departments to meet organizational goals. A high school diploma and office/customer service experience are required.

Qualifications

• High School Diploma is required.
• One year of general office experience and one year of customer service experience are required.
• Proficient with CRS or EPNY system preferred.
• Proficient with MS Word, Outlook and Excel.

Responsibilities

• Greet and qualify touring guests, collect and verify information, and assist Sales & Marketing as needed.
• Provide exceptional customer service by answering phones and handling guest questions.
• Process gifthand contracts and reconcile daily tour/gift/contract data.
• Enter tour and gifting information into CRS/Epiphany and prepare site reports.
• Maintain documents securely per procedures and protect owner information.
• Prepare and maintain Timeshare Sales Contracts and support Sales Staff.
• Offer administrative support to Sales, Marketing, HR, and Resort teams.
• Perform other duties as required.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma

Tools

CRS / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contracts in line with SOPs. You will ensure a professional guest experience and support Sales & Marketing teams.

Responsibilities include data entry, report preparation, and careful document handling, while collaborating with multiple departments to meet organizational goals. A high school diploma and office/customer service experience are required.