Guest Services & Contracts Operations Coordinator

Travel + Leisure Co.; San Diego (CA); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Descrizione del lavoro

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contracts, ensuring a professional guest experience for Sales & Marketing staff. This role supports the Timeshare division and adheres to company SOPs.

The position emphasizes accuracy in data entry, contract preparation, and administrative support across departments. Prior office and customer service experience is valued, with CRS/EPNY familiarity preferred.

Competenze

• High School Diploma required.
• One year of general office experience preferred.
• One year of customer service experience.
• Experience with CRS/EPNY is preferred.
• Experience with contract processing or timekeeping is a plus.

Mansioni

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
• Performs other duties as needed

Conoscenze

Guest greeting

Customer service

Phone handling

Data entry

Formazione

High School Diploma

Strumenti

CRS/EPNY

MS Word

MS Excel

MS Outlook

Descrizione del lavoro

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contracts, ensuring a professional guest experience for Sales & Marketing staff. This role supports the Timeshare division and adheres to company SOPs.

The position emphasizes accuracy in data entry, contract preparation, and administrative support across departments. Prior office and customer service experience is valued, with CRS/EPNY familiarity preferred.