Operations & Contracts Coordinator | Guest Services

Travel Leisure Resort Development Inc; United States; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking an administrative coordinator to support the operations team. You will greet touring guests, collect guest information, and assign tours to sales agents while maintaining professional service standards.

The role involves data entry into CRS/EPNY, balance of cash and contracts, and preparation of sales documents for the Sales Department and Property Owners. Strong MS Word/Excel skills are needed on-site in a fast-paced environment.

Qualifications

• Education: High School Diploma.
• Knowledge: Proficient in the Central Reservation System (CRS) or EPNY (preferable).
• Technical Skills: Proficient in Microsoft Word, Outlook, and Excel.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests.
• Answer phones and guest questions in a professional manner.
• Prepare and balance cash, down payments, site stats for Contract Department.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.

Skills

Customer service

Office coordination

Data entry

Education

High School Diploma

Tools

CRS

EPNY

MS Word

MS Outlook

MS Excel

Job description

Travel + Leisure Co. is seeking an administrative coordinator to support the operations team. You will greet touring guests, collect guest information, and assign tours to sales agents while maintaining professional service standards.

The role involves data entry into CRS/EPNY, balance of cash and contracts, and preparation of sales documents for the Sales Department and Property Owners. Strong MS Word/Excel skills are needed on-site in a fast-paced environment.