Top-Performing Call Center Sales & Solutions Rep

Jobtome; Harrisburg (Dauphin County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives program

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Harrisburg to turn challenges into opportunities and build lasting customer relationships. You will resolve billing inquiries, upsell Spectrum’s video, internet and phone services, and contribute to revenue growth in a fast-paced office setting.

We offer competitive pay starting at $18/hour, lucrative incentives, and benefits including free and discounted Spectrum services.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience or equivalent.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English proficiency

Cable products knowledge

Variable hours

Effective communication

Customer solutions

Computer skills

Billing system

Verbal communication

Conflict handling

Time management

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Harrisburg to turn challenges into opportunities and build lasting customer relationships. You will resolve billing inquiries, upsell Spectrum’s video, internet and phone services, and contribute to revenue growth in a fast-paced office setting.

We offer competitive pay starting at $18/hour, lucrative incentives, and benefits including free and discounted Spectrum services.