Inbound Sales & Customer Solutions Specialist

Jobtome; Belmont (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in a call center setting. You will handle inbound calls, resolve billing concerns, and identify upsell or cross-sell opportunities while strengthening customer satisfaction and loyalty.

Join a team that supports you with competitive pay starting at $18/hour and incentives that can push annual earnings well over six figures for top performers, plus free and discounted Spectrum services. Spectrum is an Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Flexible schedule with overtime as required.
• Working knowledge of telecommunications services (Video, Internet, Voice, Mobile).
• Ability to use a computer and multiple software applications simultaneously.
• Proven sales success in prior roles.

Responsibilities

• Handle inbound customer calls and resolve issues in real time.
• Identify opportunities to upsell or cross-sell suitable products/services.
• Process orders in the billing system for existing and new accounts.
• Explain products clearly and stay informed about competitors.
• Maintain professionalism in a fast-paced, in-office call center.

Skills

English proficiency

Clear communication

Flexible schedule

Sales track record

Telecom products knowledge

Computer skills multiple apps

Education

High school diploma

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in a call center setting. You will handle inbound calls, resolve billing concerns, and identify upsell or cross-sell opportunities while strengthening customer satisfaction and loyalty.

Join a team that supports you with competitive pay starting at $18/hour and incentives that can push annual earnings well over six figures for top performers, plus free and discounted Spectrum services. Spectrum is an Equal Opportunity Employer.