Inbound Sales & Customer Solutions Specialist

Jobtome

Harrisburg (Dauphin County)

On-site

USD 20,000 - 29,000

Full time

8 days ago

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Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Comprehensive benefits package

Employee discount programs

Job summary

Spectrum, America's Internet Company®, is hiring a Sales and Customer Solutions Representative for an in‑office call center position. You will handle inbound calls, resolve billing and service issues, and upsell products while aiming to maximize customer satisfaction and retention.

We offer competitive pay starting at $18/hour with incentives that can push annual earnings beyond $80,000 for top performers. Benefits include free or discounted Spectrum services and a comprehensive compensation

Qualifications

1+ years of sales experience.
High school diploma or equivalent.
Ability to read, write, speak and understand English.
Ability to communicate in a clear, professional manner.
Must be available to work a flexible schedule and overtime as requested.
Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.
Ability to use computer and multiple software applications simultaneously.
Demonstrated record of success in your sales career to date.

Responsibilities

Handle inbound calls and resolve customer issues in real time.
Identify opportunities to upsell or cross-sell products and services.
Master order processing within the billing system for retained accounts and new sales.
Explain products and services clearly to customers.
Maintain professionalism and high levels of customer satisfaction.