In-Office Sales & Customer Solutions Specialist

SPECTRUM; Wesley Chapel (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Incentives to boost earnings

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring for a Sales and Customer Solutions Representative in a call center setting in the United States. You will be the first point of contact, handling inbound calls, resolving issues, and identifying upsell opportunities while promoting Spectrum services.

Competitive pay starts at $18 per hour, with incentives that can push earnings well over $80,000 annually for top performers. This role emphasizes solutions-driven service, product knowledge across Video, Internet, Voice and

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Bilingual in Spanish & English.
• Flexibility to work a varied schedule including overtime as requested.
• Experience with telecommunications services is a plus.

Responsibilities

• Handle inbound calls from customers and resolve issues in real time.
• Identify opportunities to upsell or cross-sell products and services.
• Explain products and services clearly and accurately to customers.
• Process orders and manage billing lookups in the system.
• Maintain professional communication to drive customer satisfaction and loyalty.

Skills

English proficiency

Sales experience

Bilingual (Spanish & English)

Education

High school diploma

Job description

Spectrum is hiring for a Sales and Customer Solutions Representative in a call center setting in the United States. You will be the first point of contact, handling inbound calls, resolving issues, and identifying upsell opportunities while promoting Spectrum services.

Competitive pay starts at $18 per hour, with incentives that can push earnings well over $80,000 annually for top performers. This role emphasizes solutions-driven service, product knowledge across Video, Internet, Voice and