Call Center Sales & Solutions Rep

Jobtome; Cramerton (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. Starting pay is $18/hour with incentives that can push annual earnings beyond $70,000.

Free and discounted Spectrum services like internet, TV and mobile are included, helping you build a long and rewarding career with us. As a frontline representative you’ll resolve billing inquiries, answer product questions and upsell Spectrum’s services while maintaining professionalism.

Qualifications

• High school diploma or equivalent required.
• Experience in call center or sales is beneficial.
• Ability to read, write, speak and understand English clearly.

Responsibilities

• Engage with customers to resolve billing inquiries and product questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in every interaction.
• Meet activity goals by following call-handling metrics.
• Process orders within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare them to competitors.
• Support customer experience improvements with every transaction.

Skills

English fluency

Cable services knowledge

Customer service

Sales techniques

Problem solving

Communication skills

Time management

Adaptability

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. Starting pay is $18/hour with incentives that can push annual earnings beyond $70,000.

Free and discounted Spectrum services like internet, TV and mobile are included, helping you build a long and rewarding career with us. As a frontline representative you’ll resolve billing inquiries, answer product questions and upsell Spectrum’s services while maintaining professionalism.