Sales & Customer Solutions Specialist

Jobtome; Kannapolis (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free internet

Discounted TV

Discounted mobile

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative for its U.S. call centers. You will handle inbound calls, resolve billing inquiries, and identify opportunities to upsell or cross-sell products while strengthening customer satisfaction and loyalty.

Starting pay is $18 per hour, plus incentives that can push earnings over $80,000 annually for top performers. You’ll work a Monday–Friday schedule in-office, using Spectrum's billing system and multiple software applications to

Qualifications

• Ability to read, write, speak and understand English.
• 1+ years of sales experience.
• Ability to communicate clearly and professionally.
• Must be available to work a flexible schedule and overtime as requested.
• Experience with telecommunications services (Video, Internet, Voice, Mobile).
• Ability to use computer and multiple software applications simultaneously.
• Demonstrated sales success.

Responsibilities

• Handle inbound calls from customers in an in-office call center.
• Identify opportunities to upsell or cross-sell Spectrum products and services.
• Investigate concerns and resolve issues in real time.
• Process orders and lookups in the billing system.
• Explain Spectrum products and services and articulate value to customers.

Skills

English proficiency

Sales experience

Communication skills

Flexible schedule

Customer service

Using billing system

Education

High school diploma or equivalent

Tools

CRM software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative for its U.S. call centers. You will handle inbound calls, resolve billing inquiries, and identify opportunities to upsell or cross-sell products while strengthening customer satisfaction and loyalty.

Starting pay is $18 per hour, plus incentives that can push earnings over $80,000 annually for top performers. You’ll work a Monday–Friday schedule in-office, using Spectrum's billing system and multiple software applications to