Customer Solutions & Upsell Specialist — Incentives

Jobtome; Harrisburg (Dauphin County); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the Harrisburg area. The role offers a starting pay of $18/hour with incentives that can push annual earnings beyond $70,000.

Employees receive benefits such as Spectrum services and long-term career opportunities within a customer-centric team. The position focuses on retaining customers, upselling video, data and phone services, handling billing inquiries, and resolving issues with professionalism.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience.
• Fluent English reading, writing and speaking.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Apply phone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in every interaction.
• Meet activity goals using call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum products and compare with competitors to customers.
• Contribute to improved customer experience through each transaction.

Skills

English proficiency

Customer service

Sales techniques

Communication skills

Billing knowledge

Tech knowledge

Education

High school diploma

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the Harrisburg area. The role offers a starting pay of $18/hour with incentives that can push annual earnings beyond $70,000.

Employees receive benefits such as Spectrum services and long-term career opportunities within a customer-centric team. The position focuses on retaining customers, upselling video, data and phone services, handling billing inquiries, and resolving issues with professionalism.