Bilingual Sales & Customer Solutions Specialist (Call Center)

SPECTRUM; Harrisburg (Dauphin County); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in our Harrisburg call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell products and services while strengthening customer satisfaction and loyalty.

We offer pay starting at $18 per hour plus incentives that can push top performers to over $80,000 annually.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience
• Ability to read, write, speak and understand English
• Ability to communicate in a clear, professional manner
• Must be available to work a flexible schedule and overtime as requested
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products
• Ability to use computer and multiple software applications simultaneously
• Must demonstrate a record of success in your sales career to date
• Bilingual in Spanish & English

Responsibilities

• Handle inbound calls from customers and resolve issues in real time.
• Upsell or cross-sell products and services as appropriate.
• Explain products and services and demonstrate proficiency to retain customers.
• Process orders within the billing system for retained accounts and new sales.
• Meet or exceed call handling and customer solutions activity goals.

Skills

English fluency

Bilingual Spanish

Sales experience

Customer service

Tech savvy

Education

High school diploma

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in our Harrisburg call center. You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell products and services while strengthening customer satisfaction and loyalty.

We offer pay starting at $18 per hour plus incentives that can push top performers to over $80,000 annually.