Sales & Customer Solutions Rep – In-Office, Earn Up to $80K

Jobtome; Harrisburg (Dauphin County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in an in-office call center in Harrisburg, PA. You will be the first point of contact for customers, handling inbound calls, investigating concerns, and resolving issues in real time.

You will identify opportunities to upsell or cross-sell Spectrum products and services while delivering exceptional service, with competitive pay starting at $18/hour and potential incentives that can push annual earnings beyond $80,000.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.
• Ability to use computer and multiple software applications simultaneously.
• Bilingual in Spanish & English.

Responsibilities

• Be the first point of contact for customers, managing inbound calls.
• Investigate concerns, resolving issues in real time.
• Identify opportunities to upsell or cross-sell products and services as appropriate.
• Explain products and services to customers to retain and re-sell.
• Master order processing within the billing system for retained accounts and new sales.

Skills

Sales experience

Bilingual Spanish & English

Communication

Customer service

Multitasking

Computer skills

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in an in-office call center in Harrisburg, PA. You will be the first point of contact for customers, handling inbound calls, investigating concerns, and resolving issues in real time.

You will identify opportunities to upsell or cross-sell Spectrum products and services while delivering exceptional service, with competitive pay starting at $18/hour and potential incentives that can push annual earnings beyond $80,000.