Toll Authority Compliance Associate — Public Service Impact

State; Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

Pension plan

Gym membership reimbursement

Flexible Spending Accounts

Parental leave

Student loan forgiveness

Deferred compensation

Job summary

The Toll Authority Compliance Associate at the Bureau of Motor Vehicles in Augusta, Maine, provides administrative and customer service support, reviewing registrations, processing documents, and handling revenue; you will respond to inquiries by phone, email, and in person while maintaining accuracy and timeliness.

The role emphasizes detail-oriented work, adherence to Title 29-A laws, and collaboration with a twelve-member team to ensure efficient operations and high-quality public service.

Qualifications

• Experience delivering courteous, accurate service in fast-paced environments.
• Ability to handle high volumes of inquiries with professionalism.
• Strong written and verbal communication; detail-oriented and solution-focused.

Responsibilities

• Receive and review mail and email from customers to respond to inquiries and process required paperwork.
• Review and process applications and compliance documents while managing related inbox requests through Outlook.
• Respond to written, telephone, and in-person customer inquiries, and collect, validate, and reconcile revenue.
• Verify, enter, and update computer records while identifying and resolving data issues and addressing quality control concerns.
• Assist with calls for the Registration Department, including reviewing and verifying registration documents, creating reports and correspondence, and certifying agency records.
• Maintain a positive attitude when handling discrepancies, and demonstrate patience and adaptability with new processes, standards, and changing priorities.

Skills

Customer service excellence

High volume readiness

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Tools

Outlook

Job description

The Toll Authority Compliance Associate at the Bureau of Motor Vehicles in Augusta, Maine, provides administrative and customer service support, reviewing registrations, processing documents, and handling revenue; you will respond to inquiries by phone, email, and in person while maintaining accuracy and timeliness.

The role emphasizes detail-oriented work, adherence to Title 29-A laws, and collaboration with a twelve-member team to ensure efficient operations and high-quality public service.