Registration Compliance Specialist

State-of-Maine; Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Retirement plan

Parental leave

Flexible spending accounts

Job summary

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles, seeks a Toll Authority Compliance Associate in Augusta. The role supports registration-related inquiries, reviews compliance documents, processes revenue, and maintains records while delivering courteous, accurate service to a diverse public.

The position requires attention to detail, strong communication, and the ability to handle high call and paperwork volumes.

Qualifications

• Customer service principles applied to public interactions and compliance processes.
• Ability to independently decide the correct procedures and actions per standard procedures.
• Knowledge of Title 29-A laws, policies, and procedures will be learned on the job.

Responsibilities

• Receive and respond to mail and email inquiries, processing required paperwork.
• Review and process applications and compliance documents; manage inbox requests.
• Respond to inquiries by phone, email or in person; collect, validate, and reconcile revenue.
• Verify and update computer records; identify data issues and quality control.
• Assist with Registration Department calls; create reports and certify records.
• Maintain a positive attitude and adapt to changing priorities.

Skills

Customer service

High volume handling

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Education

Office/administrative support training

Tools

Microsoft Office (Word, Excel, Access, Outlook, PowerPoint)

Job description

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles, seeks a Toll Authority Compliance Associate in Augusta. The role supports registration-related inquiries, reviews compliance documents, processes revenue, and maintains records while delivering courteous, accurate service to a diverse public.

The position requires attention to detail, strong communication, and the ability to handle high call and paperwork volumes.