Public Services Customer Experience Specialist

State-of-Maine; Augusta (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Insurance Coverage

Retirement Plan

Public Service Student Loan Forgivenes

Gym Membership Reimbursement

13 Paid Holidays

Vacation Leave

Job summary

State of Maine Department of the Secretary of State, Bureau of Motor Vehicles, in Augusta, seeks a Customer Representative Specialist to handle driver licenses, IDs, vehicle registrations, titles, and related services. The role involves counter and phone interactions, requires accuracy and strong communication, and offers a team-oriented environment.

We value digital fluency and process improvement. Applicants must be eligible to work in the United States, pass a background check, and complete

Qualifications

• Training, education, and/or experience in office and administrative support work that demonstrates knowledge of quality customer service and handling public applications.

Responsibilities

• Deliver in-person and phone customer service for motor vehicle services.
• Review and verify documentation for licenses, IDs, registrations and related services.
• Answer inquiries about licensing laws and registration requirements.
• Collect and process fees for transactions.
• Assist with address changes, driving records, and disability placard applications.

Job description

State of Maine Department of the Secretary of State, Bureau of Motor Vehicles, in Augusta, seeks a Customer Representative Specialist to handle driver licenses, IDs, vehicle registrations, titles, and related services. The role involves counter and phone interactions, requires accuracy and strong communication, and offers a team-oriented environment.

We value digital fluency and process improvement. Applicants must be eligible to work in the United States, pass a background check, and complete