Toll Authority Compliance Specialist

MaineGuide; Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

13 paid holidays

Paid vacation leave

Health insurance

Job summary

The Department of the Secretary of State, Bureau of Motor Vehicles in Augusta, Maine is seeking a Toll Authority Compliance Associate to join a twelve-member team. The role provides administrative and customer service support to the Registration Section, handling mail, email, and in-person inquiries while processing revenue and maintaining records.

Key duties include reviewing documents, certifying records for law enforcement, generating reports, and applying Title 29‑A rules.

Qualifications

• Experience delivering courteous, accurate customer service in a fast-paced setting.
• Ability to review and process applications and compliance documents with accuracy.
• Strong written and verbal communication; proficient with standard office software.
• Independent decision-making within established procedures.
• Applicants must be authorized to work in the United States.

Responsibilities

• Receive and review mail and email from customers; respond to inquiries; process required paperwork.
• Review and verify registration documents; create reports and correspondence; certify agency records.
• Verify, enter, and update computer records; reconcile revenue and address data quality issues.

Skills

Customer service excellence

High volume readiness

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Tools

Microsoft Office (Word, Excel, Access, Outlook, PowerPoint)

Job description

The Department of the Secretary of State, Bureau of Motor Vehicles in Augusta, Maine is seeking a Toll Authority Compliance Associate to join a twelve-member team. The role provides administrative and customer service support to the Registration Section, handling mail, email, and in-person inquiries while processing revenue and maintaining records.

Key duties include reviewing documents, certifying records for law enforcement, generating reports, and applying Title 29‑A rules.