Administrative Assistant - Vehicle Services & Projects

State of Maine; Augusta (ME); On-site; USD 27,000 - 39,000; Full time

Job summary

The State of Maine seeks an Administrative Assistant to support the Vehicle Services Division, handling inquiries, resolving issues, and assisting with registrations. You will contribute to process improvements, document changes, and project efforts affecting registration plates and related programs.

Strong organization, communication skills, and digital fluency are required. The role emphasizes teamwork, accuracy, and professional service to residents and colleagues in Augusta.

Qualifications

• Experience in office and administrative support demonstrating advanced tasks and independent judgment.
• Ability to review and improve registrations methods, processes, and documentation.
• Strong written and verbal communication skills for stakeholders and customers.

Responsibilities

• Respond to requests for registration information.
• Research, assemble, and report information for problem-solving and decision-making.
• Ensure customer complaints are addressed satisfactorily.
• Advise supervisor on complicated or sensitive customer issues.
• Assist with development and updating of registrations forms and manuals.
• Oversee projects related to registration plates and division website pages.
• Schedule meetings, prepare agendas, and record minutes.

Skills

Team Collaboration

Communication Skills

Adaptability

Problem-Solving

Attention to Detail

Professionalism

Education

Experience in office/administrative support

Tools

Microsoft Office Suite

Motor Vehicle software

Job description

The State of Maine seeks an Administrative Assistant to support the Vehicle Services Division, handling inquiries, resolving issues, and assisting with registrations. You will contribute to process improvements, document changes, and project efforts affecting registration plates and related programs.

Strong organization, communication skills, and digital fluency are required. The role emphasizes teamwork, accuracy, and professional service to residents and colleagues in Augusta.