Public Service Compliance Associate: DMV Records & Revenue

Department of Marine Resources

Augusta (ME)

On-site

USD 26,000 - 37,000

Full time

3 days ago

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Job summary

Department of the Secretary of State in Augusta, Maine is seeking a Toll Authority Compliance Associate within the Bureau of Motor Vehicles. The role centers on assisting customers with registration questions and inquiries, performing administrative support, and ensuring accurate revenue processing.

Ideal candidates will handle high-volume communications, collaborate with a twelve-member team, and apply Title 29-A policies.

Qualifications

Customer service excellence in a fast-paced public setting.
Ability to handle high-volume interactions daily.
Strong teamwork and collaboration.
Adaptability to evolving procedures and policies.
Attention to data accuracy and detail.
Clear verbal and written communication skills.
Effective problem-solving with a calm demeanor.
Professional representation of the department.

Responsibilities

Receive and review mail and email from customers to respond to inquiries and process paperwork.
Review and process applications and compliance documents; manage inbox requests via Outlook.
Respond to written, telephone, and in-person inquiries; collect, validate, and reconcile revenue.
Verify, enter, and update computer records; address data issues and quality concerns.
Assist with calls for the Registration Department and related tasks.