Public Service Title Services Specialist II

State-of-Maine; Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

13 paid holidays

Sick leave

Vacation leave

Health Insurance Coverage

Dental Insurance

Retirement Plan

Flexible Spending Accounts

Parental leave

Public Service Student Loan Forgivenes

Wellness program

Job summary

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles, is seeking a Customer Representative Associate II MV in Augusta. The role provides title services to customers primarily by telephone, email, and in person—opening mail, reviewing documents, and updating title records with accuracy.

You will contribute to a team focused on service excellence, adaptability, and clear communication, supported by a comprehensive benefits package.

Qualifications

• Customer-focused service in a fast-paced setting.
• Ability to handle a high volume of customer interactions.
• Strong written and verbal communication skills.
• Knowledge of Maine Motor Vehicle Statute Title 29-A.
• Proficiency with Microsoft Word, Excel, Outlook.

Responsibilities

• Respond to written, telephone, and in person customer inquiries.
• Opening, sorting, and distributing mail.
• Verify and update computer records.
• Organize, review, and maintain computer and manual files.
• Operate office equipment (printers, photocopier, fax, validator, phones).

Skills

Customer service excellence

High volume readiness

Team collaboration

Adaptability

Attention to detail

Clear communication

Job description

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles, is seeking a Customer Representative Associate II MV in Augusta. The role provides title services to customers primarily by telephone, email, and in person—opening mail, reviewing documents, and updating title records with accuracy.

You will contribute to a team focused on service excellence, adaptability, and clear communication, supported by a comprehensive benefits package.