Toll Authority Compliance Associate - Bureau of Motor Vehicles

Department of Marine Resources; Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Job summary

Department of the Secretary of State in Augusta, Maine is seeking a Toll Authority Compliance Associate within the Bureau of Motor Vehicles. The role centers on assisting customers with registration questions and inquiries, performing administrative support, and ensuring accurate revenue processing.

Ideal candidates will handle high-volume communications, collaborate with a twelve-member team, and apply Title 29-A policies.

Qualifications

• Customer service excellence in a fast-paced public setting.
• Ability to handle high-volume interactions daily.
• Strong teamwork and collaboration.
• Adaptability to evolving procedures and policies.
• Attention to data accuracy and detail.
• Clear verbal and written communication skills.
• Effective problem-solving with a calm demeanor.
• Professional representation of the department.

Responsibilities

• Receive and review mail and email from customers to respond to inquiries and process paperwork.
• Review and process applications and compliance documents; manage inbox requests via Outlook.
• Respond to written, telephone, and in-person inquiries; collect, validate, and reconcile revenue.
• Verify, enter, and update computer records; address data issues and quality concerns.
• Assist with calls for the Registration Department and related tasks.

Skills

Customer service

High volume

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Tools

Outlook

Job description

Position: Toll Authority Compliance Associate

Department: Secretary of State - Bureau of Motor Vehicles

Division: Vehicle Services

Location: Augusta, Maine

Schedule: Monday - Friday, 8:00 am to 5:00 pm

Job Class: Customer Representative Associate II MV - 6520

Grade: 14

Salary: $18.60 - $26.77

Closing Date: November 13, 2026

This position starts at Step 3 $20.53

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day we want you on our team.

About the Position:

The Toll Authority Compliance Associate at the Bureau of Motor Vehicles (BMV) is part of a twelve-member team responsible for assisting customers and branch offices with registration-related questions and inquiries. This position provides administrative and office support to the Registration Section and delivers customer service through telephone, email, and in-person interactions.

Key responsibilities include processing compliance; reviewing and verifying registration documents; collecting, validating, and reconciling revenue; and entering and maintaining accurate registration records. The role also involves generating reports and correspondence, as well as certifying records for law enforcement purposes.

This position requires detailed, time-sensitive, and computer-based work, along with the ability to learn and apply Title 29-A laws, policies, and procedures. Success in this role depends on strong attention to detail, effective problem-solving skills, and the ability to efficiently manage a high volume of calls and paperwork. The ideal candidate will be able to maintain focus, collaborate effectively with team members, and adapt to changing processes and priorities.

What We're Looking For:

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect, integrity, and accountability.

Key Competencies We Value:

• Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In this role, you will:

Receive and review mail and email from customers to respond to inquiries and process required paperwork. Review and process applications and compliance documents while managing related inbox requests through Outlook. Respond to written, telephone, and in-person customer inquiries, and collect, validate, and reconcile revenue. Verify, enter, and update computer records while identifying and resolving data issues and addressing quality control concerns. Assist with calls for the Registration Depar