MV Title Services Specialist II

State; Augusta (ME); Sur place; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

13 paid holidays

Sick leave

Vacation leave

Health insurance coverage

Retirement plan

Résumé du poste

The Department of the Secretary of State – Bureau of Motor Vehicles in Augusta, Maine, is seeking a Customer Representative Associate II MV. This role delivers title-related services primarily by telephone, email, and in person, supporting revenue processing and record keeping with accuracy and confidentiality.

Ideal candidates demonstrate strong communication, problem-solving skills, and the ability to work in a fast-paced public service environment.

Qualifications

• Training, education, or experience in office and administrative support demonstrating strong customer service principles.
• Ability to use independent decision-making following standard procedures.
• Eligibility to work in the United States; visa sponsorship not available.

Responsabilités

• Respond to inquiries from constituents, lien holders, and dealers by phone, email, and in person.
• Open, sort, and distribute mail; collect and reconcile revenue.
• Verify and update computer records; maintain files.
• Operate office equipment (printers, photocopier, fax, validator, phones).
• Support Title Production Unit with administrative tasks and improve processes.

Connaissances

Customer service

Multitasking

Team collaboration

Adaptability

Attention to detail

Decision making

Communication

Problem solving

Professionalism

Formation

Office administration training

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet applications

Description du poste

The Department of the Secretary of State – Bureau of Motor Vehicles in Augusta, Maine, is seeking a Customer Representative Associate II MV. This role delivers title-related services primarily by telephone, email, and in person, supporting revenue processing and record keeping with accuracy and confidentiality.

Ideal candidates demonstrate strong communication, problem-solving skills, and the ability to work in a fast-paced public service environment.