To-Go Pro Supervisor: Guest Experience & Orders Expert

TGI Fridays; Front Royal (VA); On-site; USD 38,000 - 56,000; Full time

Job summary

TGI Fridays in Front Royal, Virginia is seeking a Shift Supervisor to support the To Go program. The role greets guests, takes orders, promotes specials, and ensures 100% order accuracy while maintaining friendly service standards.

You will coordinate with kitchen and front-of-house teams, answer calls promptly, keep the To Go area clean, and help build a regular clientele by delivering Fridays Service Style.

Qualifications

• Must be able to carry natural conversation with guests and describe menu items over the phone.
• Ability to clearly greet and farewell guests and understand requests for assistance.
• Must communicate guests' needs to kitchen and service staff.

Responsibilities

• Promptly answers incoming calls and provides appropriate service.
• Informs guests of promotions and introduces the service staff member who will assist them.
• Keeps the delivery/To Go area clean and organized.
• Accurately rings up all orders in the POS system while socializing with guests.
• Promotes specials to build a regular clientele and increase sales.
• Packages To Go food and ensures it is inspected and sealed correctly.
• Responds quickly to guests in To Go parking spots and ensures 100% order accuracy.
• Tends to special guest needs and wants.
• Follows brand standards to deliver Fridays Service Style.

Skills

Customer interaction

Phone orders

Team communication

Job description

TGI Fridays in Front Royal, Virginia is seeking a Shift Supervisor to support the To Go program. The role greets guests, takes orders, promotes specials, and ensures 100% order accuracy while maintaining friendly service standards.

You will coordinate with kitchen and front-of-house teams, answer calls promptly, keep the To Go area clean, and help build a regular clientele by delivering Fridays Service Style.