To-Go Pro Shift Lead

TGI Fridays; White Marsh (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

TGI Fridays is seeking a Shift Supervisor to support its To Go Pro/ Specialist role. You will greet guests, manage To Go orders, and ensure accurate POS transactions while maintaining high service standards and a friendly staff handoff to service teams.

The role requires strong communication, ability to lift up to 30 lbs, and the stamina to stand 6–8 hours. A fast-paced, guest-focused environment awaits in our Maryland location.

Qualifications

• Must read menus and describe menu items to guests over the phone.
• Articulate clear greetings and farewells to guests.
• Clearly communicate guests' needs to staff (line cook, servers, managers).
• Able to hear well in loud environments to answer calls and respond to requests.
• Able to walk and stand during the entire shift.
• Able to lift 30 lbs and stand 6–8 hours.

Responsibilities

• Promptly answers incoming calls and provides appropriate service.
• Informs guests of promotions and handoffs to service staff.
• Keeps the delivery area clean and organized.
• Rings up all orders accurately in the POS system while socializing with guests.
• Builds guest count by promoting specials and building a regular clientele.
• Packages To Go Food and ensures containment and seals.

Skills

Communication

Guest service

Menu description

Verbal greetings

Lift 30 lbs

Stand for 6-8 hours

Job description

TGI Fridays is seeking a Shift Supervisor to support its To Go Pro/ Specialist role. You will greet guests, manage To Go orders, and ensure accurate POS transactions while maintaining high service standards and a friendly staff handoff to service teams.

The role requires strong communication, ability to lift up to 30 lbs, and the stamina to stand 6–8 hours. A fast-paced, guest-focused environment awaits in our Maryland location.