To-Go Pro Supervisor - Fast, Friendly Takeout Lead

TGI Fridays; Herndon (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Shift Supervisor at TGI Fridays oversees To Go operations, delivering friendly service and ensuring high standards. You greet guests, take orders, ring up sales, and coordinate with kitchen and service staff to ensure accuracy and smooth handoffs.

You’ll lead, train, and support teammates while maintaining a clean, organized to-go area and brand-appropriate Fridays Service Style. Strong communication, the ability to lift 30 lbs, stand 6-8 hours, and read menus over the phone are essential to

Qualifications

• Must be able to read menus and describe menu items to guests over the phone.
• Must be able to articulate greetings and farewells clearly.
• Must be able to convey guests' needs to staff and managers.
• Must be able to stand and walk for the shift duration.
• Ability to lift 30 lbs and work in a loud environment.

Responsibilities

• Promptly answers incoming calls and provides appropriate service.
• Informs guests of promotions and introduces serving staff for smooth handoffs.
• Keeps the delivery area clean and organized.
• Accurately rings up orders in the POS system while engaging guests.
• Builds guest count by promoting specials and cultivating regular clientele.
• Packaging of To Go food – inspected and sealed correctly.
• Responds to guests in To Go parking spots promptly.
• Ensures 100% accuracy on orders.
• Attends to special guest needs and requests.
• Follows brand standards to deliver Fridays Service Style.

Skills

Customer service

Communication

Team coordination

Job description

The Shift Supervisor at TGI Fridays oversees To Go operations, delivering friendly service and ensuring high standards. You greet guests, take orders, ring up sales, and coordinate with kitchen and service staff to ensure accuracy and smooth handoffs.

You’ll lead, train, and support teammates while maintaining a clean, organized to-go area and brand-appropriate Fridays Service Style. Strong communication, the ability to lift 30 lbs, stand 6-8 hours, and read menus over the phone are essential to