To Go Pro Supervisor - Fast, Friendly Guest Service

TGI Fridays; Alexandria (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

TGI Fridays is seeking a Shift Supervisor for the To Go Pro role. The position focuses on friendly guest service, accurate order handling, and smooth coordination with service staff to support a high-standard Fridays experience.

Responsibilities include answering calls, promoting specials, maintaining a clean delivery area, and ensuring 100% order accuracy while adhering to brand standards. Requires ability to stand/walk for long shifts and work in a fast-paced setting.

Qualifications

• Must be able to read menus and describe items to guests over the phone.
• Must articulate greetings and farewells clearly to guests.
• Must communicate guests’ needs to staff (line cook, servers, bussers, managers).
• Must hear well in loud environments to answer calls and respond to requests.
• Must be able to stand/walk for the shift.

Responsibilities

• Answer incoming calls and provide appropriate service.
• Inform guests of promotions and who will serve them to ensure smooth handoff.
• Keep delivery area clean and organized.
• Ring up orders accurately in the POS system while socializing with guests.
• Build guest count by promoting specials and developing regular clientele.
• Package To Go food correctly and securely.
• Respond quickly to guests in To Go parking spots.
• Ensure 100% order accuracy.
• Attend to special guest needs and requests.
• Follow brand standards to deliver Fridays Service Style.

Skills

Customer service

Communication

Menu knowledge

Telephone etiquette

Clear greetings & farewells

Team coordination

Tools

POS system

Job description

TGI Fridays is seeking a Shift Supervisor for the To Go Pro role. The position focuses on friendly guest service, accurate order handling, and smooth coordination with service staff to support a high-standard Fridays experience.

Responsibilities include answering calls, promoting specials, maintaining a clean delivery area, and ensuring 100% order accuracy while adhering to brand standards. Requires ability to stand/walk for long shifts and work in a fast-paced setting.