To-Go Service Pro: Guest Experience Leader

TGI Fridays; West Orange (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

TGI Fridays in West Orange, NJ seeks a Shift Supervisor to ensure friendly service, oversee To Go operations, greet guests, and maintain high standards. The role involves guiding team members, coordinating takeout orders, and ensuring accuracy and quick service.

You will answer calls, inform guests about promotions, wrap orders securely, and uphold Fridays Service Style. Strong communication, the ability to lift 30 lbs, and stand 6–8 hours are expected.

Qualifications

• Reads menus and describes items to guests over the phone.
• Delivers clear greetings and farewells to guests.
• Conveys guests' needs clearly to team members (line cook, servers, managers).

Responsibilities

• Promptly answers incoming calls and provides appropriate service.
• Informs guests of promotions and who will serve them for smooth handoff.
• Keeps the delivery/To Go area clean and organized.
• Accurately rings up orders in the POS system while engaging guests.
• Builds guest count by promoting specials and cultivating regulars.

Skills

Reading menus

Clear greetings

Communicate guest needs

Tools

POS system

Job description

TGI Fridays in West Orange, NJ seeks a Shift Supervisor to ensure friendly service, oversee To Go operations, greet guests, and maintain high standards. The role involves guiding team members, coordinating takeout orders, and ensuring accuracy and quick service.

You will answer calls, inform guests about promotions, wrap orders securely, and uphold Fridays Service Style. Strong communication, the ability to lift 30 lbs, and stand 6–8 hours are expected.