To-Go Experience Lead

TGI Fridays; McLean (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

TGI Fridays in McLean, VA seeks a Shift Supervisor to greet guests, oversee To Go operations, and ensure high service standards. You will handle phone orders, promote specials, and coordinate with kitchen and service staff in a fast-paced setting.

The role emphasizes friendly guest interactions, accurate ordering, and smooth handoffs to the team while maintaining Fridays Service Style throughout shifts.

Qualifications

• Must read menus and describe menu items to guests over the phone.
• Must articulate clear greetings and farewells to guests, as well as understand requests for assistance.
• Must clearly communicate guests’ needs to team members and management.
• Must hear well in a loud environment to answer calls and respond to requests.
• Ability to stand and move during the entire shift.

Responsibilities

• Promptly answers incoming calls and provides appropriate service.
• Informs guest of current promotions and who will serve them to ensure smooth handoff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while engaging guests.
• Builds guest count by promoting specials and fostering regular clientele.
• Packaging of To Go Food – inspected and sealed correctly.
• Respond to guests in To Go parking spots quickly and efficiently.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows brand standards to deliver Fridays Service Style.

Skills

Communication

Clear greetings/farewells

Menu item description

Phone etiquette

Team communication

Lifting 30 lbs

Job description

TGI Fridays in McLean, VA seeks a Shift Supervisor to greet guests, oversee To Go operations, and ensure high service standards. You will handle phone orders, promote specials, and coordinate with kitchen and service staff in a fast-paced setting.

The role emphasizes friendly guest interactions, accurate ordering, and smooth handoffs to the team while maintaining Fridays Service Style throughout shifts.