To-Go Pro Supervisor: Fast, Friendly Takeout Lead

TGI Fridays; Mount Joy Township (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

TGI Fridays in Mount Joy Township is seeking a Shift Supervisor to support our To Go service. The To Go Pro role greets guests, manages take-out orders, and ensures accuracy and friendly service in a fast-paced environment.

You will answer calls, describe menu items, coordinate with kitchen and service staff, and uphold Fridays Service Style. This on-site position requires physical stamina and the ability to lift 30 lbs and stand 6–8 hours.

Qualifications

• Must be able to read menus and describe menu items to guests over the phone.
• Must articulate clear greetings and farewells to guests and understand requests for assistance.
• Must communicate guests’ needs clearly to kitchen and service staff.
• Must hear well in a loud environment to answer calls and respond to requests.
• Must be able to stand and walk during the shift (6–8 hours) and lift up to 30 lbs.

Responsibilities

• Promptly answers incoming calls to the restaurant and provides appropriate service.
• Informs guests of current promotions and introduces staff for smooth handoffs.
• Keeps the delivery area clean and organized.
• Accurately rings up all orders in the POS system while engaging with guests.
• Builds guest count by promoting specials and developing a regular clientele.
• Packages To Go orders with inspection and proper sealing.
• Responds to guests in the To Go parking spots quickly and efficiently.
• Ensures 100% order accuracy.
• Attends to special guest needs and requests.
• Follows brand standards to deliver Fridays Service Style.

Job description

TGI Fridays in Mount Joy Township is seeking a Shift Supervisor to support our To Go service. The To Go Pro role greets guests, manages take-out orders, and ensures accuracy and friendly service in a fast-paced environment.

You will answer calls, describe menu items, coordinate with kitchen and service staff, and uphold Fridays Service Style. This on-site position requires physical stamina and the ability to lift 30 lbs and stand 6–8 hours.