To-Go Pro: Service & Order Specialist

TGI Fridays; Owings Mills (MD); On-site; USD 17,000 - 24,000; Full time

Job summary

TGI Fridays is seeking a Shift Supervisor for the To Go/Pro role in Owings Mills, MD. The To Go Pro greets guests, assists with phone orders, ensures accurate receipts, and communicates guest needs to kitchen and service staff. You will maintain clean delivery areas and promote specials to grow regular clientele.

The position emphasizes friendly, efficient service and adherence to brand standards. The role requires the ability to lift 30 lbs, stand for 6–8 hours, and work in a fast-paced

Qualifications

• Must be able to read menus and describe menu items to guests over the phone
• Must be able to articulate clear greetings and farewells to guests
• Must be able to clear communicate guests’ needs to Line Cook, Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment to answer telephone and respond to guest requests
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop, and wipe

Responsibilities

• Promptly answers incoming calls to the restaurant and provide appropriate service
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff
• Keep the delivery area clean and organized
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests
• Builds Guests count by promoting specials and building a regular clientele
• Packaging of To Go Food – Inspected and sealed correctly
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive
• Ensure 100% accuracy on orders
• Tends to special guest needs and requests
• Follows all relevant brand standards to deliver Fridays Service Style

Job description

TGI Fridays is seeking a Shift Supervisor for the To Go/Pro role in Owings Mills, MD. The To Go Pro greets guests, assists with phone orders, ensures accurate receipts, and communicates guest needs to kitchen and service staff. You will maintain clean delivery areas and promote specials to grow regular clientele.

The position emphasizes friendly, efficient service and adherence to brand standards. The role requires the ability to lift 30 lbs, stand for 6–8 hours, and work in a fast-paced