To-Go Pro Supervisor: Elevate Guest Experience

TGI Fridays; Edgewater (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

TGI Fridays is seeking a Shift Supervisor to manage To Go Pro operations, greet guests, and ensure accurate orders and smooth handoffs to service staff. You will promote specials, build a regular clientele, and maintain a clean delivery area while upholding Fridays Service Style.

The role requires strong communication, menu knowledge, and the ability to work in a fast-paced environment with high guest interaction. Training and supervision duties are included.

Qualifications

• Must be able to read menus and describe menu items to guests over the phone.
• Must be able to articulate clear greetings and farewells to guests and understand requests for assistance.
• Must be able to clearly communicate guests’ needs to staff (Line Cook, Servers, Bussers, Managers).
• Must be able to hear well in a loud environment to answer telephone and respond to guest requests.
• Must be able to walk and stand during the entire shift.
• Must be able to reach, bend, stoop, and wipe.
• Must be able to articulate clear greetings and farewells to guests.
• Must be able to understand requests for assistance.
• Ability to Lift 30 lbs.
• Ability to Stand 6-8 Hours.

Responsibilities

• Promptly answers incoming calls to the restaurant and provide appropriate service.
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests.
• Builds Guests count by promoting specials and building a regular clientele.
• Packaging of To Go Food – Inspected and sealed correctly.
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows all relevant brand standards to deliver Fridays Service Style.

Skills

Customer service

Telephone etiquette

Communication

Foodservice knowledge

Tools

POS system

Job description

TGI Fridays is seeking a Shift Supervisor to manage To Go Pro operations, greet guests, and ensure accurate orders and smooth handoffs to service staff. You will promote specials, build a regular clientele, and maintain a clean delivery area while upholding Fridays Service Style.

The role requires strong communication, menu knowledge, and the ability to work in a fast-paced environment with high guest interaction. Training and supervision duties are included.