To-Go Pro: Guest Experience Lead

TGI Fridays; Linden (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

TGI Fridays in Linden, NJ is seeking a Shift Supervisor to lead our To Go Pro team. You will greet guests, take orders, coordinate with service staff, and ensure high standards of service in a fast-paced setting.

This role requires clear communication, the ability to describe menu items on calls, and lifting up to 30 lbs while maintaining a friendly, efficient operation. Join us to deliver Fridays Service Style and help build a loyal guest base through prompt service and accurate order

Qualifications

• Ability to read menus and describe items over the phone.
• Articulate clear greetings and farewells to guests.
• Clearly communicate guests’ needs to staff.
• Ability to hear well in a loud environment to answer calls.
• Walk/stand for the shift and lift up to 30 lbs.

Responsibilities

• Answer incoming calls and provide appropriate service.
• Informs guest of current promotions and handoff to staff.
• Keep the delivery area clean and organized.
• Accurately rings up orders in the POS while socializing with guests.
• Builds guest count by promoting specials and building clientele.
• Packaging of To Go food and ensuring proper seals.
• Respond to guests in To Go spots quickly and efficiently.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follow brand standards to deliver Fridays Service Style.

Skills

Menu literacy

Guest greetings

Clear communication

Lift 30 lbs

Job description

TGI Fridays in Linden, NJ is seeking a Shift Supervisor to lead our To Go Pro team. You will greet guests, take orders, coordinate with service staff, and ensure high standards of service in a fast-paced setting.

This role requires clear communication, the ability to describe menu items on calls, and lifting up to 30 lbs while maintaining a friendly, efficient operation. Join us to deliver Fridays Service Style and help build a loyal guest base through prompt service and accurate order