Title Ops Transformation Lead

First American; Santa Ana (CA); Remote; USD 85,000 - 113,000; Full time

Job summary

First American is seeking a Business Process Owner to continuously optimize operational workflows across the title insurance lifecycle, from order opening through post-closing and policy issuance. You will translate operational needs into scalable, digital-first solutions and collaborate with technology, product, and strategy teams to drive automation and governance.

With 3+ years of experience in process analysis and a background in title production systems, you will lead data-driven

Qualifications

• 3+ years of experience in the functional area.
• Bachelor’s degree in business administration or related field preferred.
• Experience working with title production systems (Ignite, FAST, SoftPro, ResWare, RamQuest, Qualia, or similar).

Responsibilities

• Own the analysis and optimization of defined process domains within the title insurance lifecycle, applying a first-principles mindset to challenge legacy workflows and drive toward simpler, more scalable, and outcome-driven solutions.
• Partner with functional area teams and cross-functional stakeholders to reimagine and streamline workflows across the entire transactional lifecycle.
• Translate operational needs into scalable, digital-first solutions by collaborating closely with technology and product teams to define automation, system enhancements, and integrations that amplify human performance.
• Leverage production data and root cause analysis to diagnose issues, measure performance, and continuously refine processes—embracing adaptability and iteration as core to delivering sustained impact.
• Develop, maintain, and govern standardized process documentation (e.g., SOPs, swim lanes, process narratives) to ensure consistency, scalability, compliance, and sustained adoption across the organization.
• Embed compliance and regulatory requirements into all process design, balancing automation, human amplification, and governance to ensure solutions are both innovative and durable.
• Serve as a process domain expert across business units, divisions, and segments—driving consistency and optimization as workflows are scaled, onboarded, and operationalized.
• Partner with learning, product, and strategy teams to support the successful rollout and institutionalization of optimized processes across geographies and business segments.

Skills

Process analysis

Workflow design

Process improvement

Data-driven decision making

Regulatory compliance

Cross-functional collaboration

Education

Bachelor’s degree in business administration or related field

Tools

Ignite

FAST

SoftPro

ResWare

RamQuest

Qualia

Job description

First American is seeking a Business Process Owner to continuously optimize operational workflows across the title insurance lifecycle, from order opening through post-closing and policy issuance. You will translate operational needs into scalable, digital-first solutions and collaborate with technology, product, and strategy teams to drive automation and governance.

With 3+ years of experience in process analysis and a background in title production systems, you will lead data-driven