Remote Title Operations Coordinator

First American; Georgia; Remote; USD 28,000 - 37,000; Full time

Job summary

First American’s GO Title division seeks a Title Coordinator to coordinate the title process across multiple parties, monitor workflows, verify data, and support vendor and settlement activities.

You will build relationships with vendors and internal stakeholders, respond to requests via email, and help maintain data accuracy while ensuring timely completion of files and adherence to SLAs.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of title experience with knowledge related to property title searches, documents, issues, and complexities.
• Demonstrated success establishing, leading and maintaining effective working relationships.
• Proficient MS Office skill set.
• Excellent verbal/written communication skills.
• Strong attention to detail.
• Strong problem solving and organizational skills.
• Always maintain professionalism and a positive service attitude.
• Working knowledge of company and/or client operating systems.

Responsibilities

• Research incoming order requests and provide accurate and detailed ordering instructions.
• Responds to internal customer and vendor requests primarily through email.
• Update file status within company and/or client system(s).
• Develop strong relationships with vendors and internal stakeholders.
• Proactively communicate file status to appropriate personnel.
• Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate.
• Escalate complex title issues to manager as needed.
• Facilitates on-boarding vendors.
• Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors.
• Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance.
• Act as a liaison between vendor partners and Company in resolving service delivery issues.
• Manages a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.

Skills

MS Office

Communication

Attention to detail

Problem solving

Professionalism

Vendor management

Education

Bachelor's degree

Job description

First American’s GO Title division seeks a Title Coordinator to coordinate the title process across multiple parties, monitor workflows, verify data, and support vendor and settlement activities.

You will build relationships with vendors and internal stakeholders, respond to requests via email, and help maintain data accuracy while ensuring timely completion of files and adherence to SLAs.