Title Operations Supervisor: People-First Ops Leader

First American; Connecticut; Remote; USD 64,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

PTO/Paid sick leave

Employee stock purchase plan

Job summary

First American's GO Title division seeks a Title Operations Supervisor to oversee day-to-day production activities across counties, ensuring timely and accurate title work. You will lead title production staff in a shared service environment and align performance with service level agreements.

Responsibilities include staffing planning, coaching and performance reviews, workflow delegation, and cross-team collaboration with internal and external partners to improve quality, turnaround time and

Qualifications

• ,Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of directly related experience.
• 2+ years demonstrated experience in a lead or supervisory role.

Responsibilities

• Supervise title production employees in the Title Operations Center.
• Manage staffing, hiring recommendations, and performance reviews.
• Oversee workflow, delegate tasks, and coach staff.
• Monitor processes and drive training needs across the organization.
• Improve customer service, quality, and productivity with metrics.
• Coordinate with internal/external partners to enhance production.

Skills

Leadership

Contract interpretation

Communication

Process improvement

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Microsoft Excel

Microsoft Office

Job description

First American's GO Title division seeks a Title Operations Supervisor to oversee day-to-day production activities across counties, ensuring timely and accurate title work. You will lead title production staff in a shared service environment and align performance with service level agreements.

Responsibilities include staffing planning, coaching and performance reviews, workflow delegation, and cross-team collaboration with internal and external partners to improve quality, turnaround time and