NY Title Operations Lead — People-First Ops Leader

First American; Rhode Island; Remote; USD 64,000 - 86,000; Full time

Job summary

First American is seeking a Title Operations Supervisor to oversee day-to-day title production activities in a Title Operations Center. The role focuses on supervising production staff, ensuring compliance with wage and hour laws, and maintaining productive operations across multiple counties.

You will delegate tasks, manage workflow, and participate in hiring, reviews, and coaching. Strong Excel, process discipline, and cross-functional collaboration are essential for success.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of directly related experience.
• 2+ years demonstrated experience in a lead or supervisory role.

Responsibilities

• Supervise title production employees in a Title Operations Center.
• Oversee daily operational tasks and staffing needs.
• Conduct hiring, performance reviews and coach staff.
• Monitor processes and identify training needs.
• Drive improvements in customer service, quality, and productivity.
• Coordinate with global partners and measure performance against metrics.
• Provide regular status updates to Manager.

Skills

Leadership

Communication

Cross-functional collaboration

Quality improvement

Problem solving

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Microsoft Excel

TRD

DATATREE

DATATRACE

Job description

First American is seeking a Title Operations Supervisor to oversee day-to-day title production activities in a Title Operations Center. The role focuses on supervising production staff, ensuring compliance with wage and hour laws, and maintaining productive operations across multiple counties.

You will delegate tasks, manage workflow, and participate in hiring, reviews, and coaching. Strong Excel, process discipline, and cross-functional collaboration are essential for success.