Title Operations Leader

AFC Automotive Finance Corporation; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Employer-paid disability & life ins.

Employer-matched 401K

Paid time off & holidays

Job summary

AFC Automotive Finance Corporation seeks an experienced Title Supervisor to lead the title processing team at our Carmel, IN location. You will balance hands-on title expertise with people-first leadership to ensure accurate, efficient operations and regulatory compliance, supporting AFC’s growth across the dealer network.

You will mentor clerks, manage workflows, and maintain strong relationships with field branches, auction partners, and dealers while upholding Title Quality Check standards

Qualifications

• 5 years of experience managing end-to-end title processing or equivalent leadership experience.
• Demonstrated leadership experience from mentoring peers or guiding workflow priorities.
• Strong knowledge of multi-state DMV regulations and titling compliance, with ability to assess, navigate, and apply regulations accurately.
• Excellent organization and administrative skills, with clear written and verbal communication.
• Strong numerical aptitude, analytical reasoning, and basic computer proficiency.
• Demonstrated ability to adapt to new workflows, solve problems collaboratively, and work effectively across teams.
• Active Notary Public commission, or willingness to obtain certification within 6 months of hire.

Responsibilities

• Supervise, mentor, and coach Title Clerks and Specialists; manage daily workload distribution, monitor team KPIs, conduct performance evaluations, and foster continuous skill development.
• Direct end-to-end title operations to ensure adherence to AFC policies, Title Quality Check standards, and multi-state DMV compliance, with regular audits to minimize errors.
• Serve as escalation authority for high-risk title defects, complex compliance hurdles, and partner disputes with branches, auction partners, and key dealer accounts.
• Establish and uphold multi-channel communication benchmarks; ensure prompt resolution times and thorough documentation in Salesforce and proprietary systems.
• Oversee daily mail, courier, scanning, and physical title vault workflows with strong chain-of-custody and security measures.
• Partner with field leadership to identify bottlenecks, drive process improvements, and coordinate User Acceptance Testing for system upgrades.

Skills

Leadership

Title processing knowledge

Regulatory compliance

Communication

Analytical thinking

Problem solving

Team collaboration

Education

Associate degree

Bachelor’s degree or higher

Tools

Salesforce

Google Workspace

Job description

AFC Automotive Finance Corporation seeks an experienced Title Supervisor to lead the title processing team at our Carmel, IN location. You will balance hands-on title expertise with people-first leadership to ensure accurate, efficient operations and regulatory compliance, supporting AFC’s growth across the dealer network.

You will mentor clerks, manage workflows, and maintain strong relationships with field branches, auction partners, and dealers while upholding Title Quality Check standards