Onsite Title Operations Supervisor

Openlane; Carmel (IN); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision

401K with company match

Paid time off

Paid parental leave

Disability & Life Insurance

Volunteer Day

Descripción de la vacante

OPENLANE is seeking a Title Supervisor in Carmel, IN to lead the title processing team and ensure accurate, compliant, and timely title operations. You will mentor staff, manage daily workloads, and collaborate with field branches to optimize workflows while upholding high standards of customer service.

The role requires strong leadership, DMV regulation knowledge, and excellent communication. On-site position with competitive benefits and growth opportunities within a global organization.

Formación

• 5+ years experience managing end-to-end title processing or equivalent leadership experience.
• Mentor peers and guide workflow priorities across a team.
• Strong knowledge of multi-state DMV regulations and titling compliance.
• Excellent organizational and administrative skills with clear communication.
• Strong numerical aptitude and analytical reasoning; proficient with basic computer tools.
• Willing to obtain Notary Public certification within 6 months of hire.

Responsabilidades

• Supervise, mentor, and coach Title Clerks and Specialists; manage workload and monitor KPIs.
• Direct end-to-end title operations ensuring AFC policies and DMV compliance; conduct audits.
• Act as escalation point for high-risk title defects and disputes with partners.
• Maintain multi-channel communication benchmarks and documentation in Salesforce.
• Oversee mail, courier, scanning, and title vault workflows with strong chain-of-custody controls.
• Partner with field leadership to identify bottlenecks and participate in system-Upgrade UAT.

Conocimientos

Leadership

Regulatory knowledge

Analytical reasoning

Communication

Notary knowledge

Educación

Associate degree or higher

Notary Public certification

Herramientas

Salesforce

Google Workspace

Descripción del empleo

OPENLANE is seeking a Title Supervisor in Carmel, IN to lead the title processing team and ensure accurate, compliant, and timely title operations. You will mentor staff, manage daily workloads, and collaborate with field branches to optimize workflows while upholding high standards of customer service.

The role requires strong leadership, DMV regulation knowledge, and excellent communication. On-site position with competitive benefits and growth opportunities within a global organization.