Sr. Title Specialist

AFC Automotive Finance Corporation; Carmel (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits with

401K/RRSP with company match

Paid time off

Tuition Reimbursement

Job summary

AFC Automotive Finance Corporation seeks a Senior Title Specialist to support title services for dealers in an accurate, timely manner. You will handle mail flow, maintain records, and escalate issues for resolution.

This role emphasizes customer service, regulatory knowledge, and teamwork at AFC’s Carmel, IN headquarters. You will collaborate with Title Manager and other departments to ensure smooth operations.

Qualifications

• 2 years of experience managing end-to-end title processing.
• Strong knowledge of multi-state DMV regulations and titling compliance.
• Excellent organization and administrative skills with clear communication.
• Strong numerical aptitude and analytical reasoning.
• Ability to adapt to new workflows and collaborate across teams.
• Active Notary Public commission, or willingness to obtain within 6 months.

Responsibilities

• Execute end-to-end title processing following AFC policies and DMV standards.
• Serve as escalation point for Title Clerks, branches, auctions, and dealers.
• Deliver prompt support across electronic, phone, and written channels with logs in Salesforce.
• Record, intake, scan, and distribute incoming/outgoing titles and mail daily.
• Collaborate with management to optimize workflows and assist UAT testing.

Skills

End-to-end title processing

Regulatory knowledge

Organizational skills

Professional communication

Problem solving across teams

Education

Notary Public commission or willingness to obtain within 6 months

Tools

Google Workspace

Salesforce

Job description

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/

AFC’s Core Values:

• Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.


• Powered by Passion. We believe that \"passion is our superpower\" and that every success is built upon the commitment and perseverance of our employees.


• Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.


• Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

What We Offer:

• Competitive pay


• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)


• Immediately vested 401K (US) or RRSP (Canada) with company match


• Paid Vacation, Personal, and Sick Time


• Paid maternity and paternity leave (US)


• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)


• Robust Employee Assistance Program


• Employer paid Leap into Service Day to volunteer


• Tuition Reimbursement for eligible programs


• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization


• Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:

We are seeking a Senior Title Specialist who elevates relationships while assisting the AFC Branch locations in delivering our title services to customers (dealers) in an accurate and timely manner. A Senior Title Specialist is responsible for the day-to-day maintenance of incoming and outgoing mail to ensure accurate and responsive services to internal and external customers.

You Are:

Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles. Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts. Vision-Driven: you focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come. Dedicated: you have an unwavering \"people-first\" commitment to ensure success and provide support to your customers and team.

You Will:

• Execute end-to-end title processing in accordance with AFC policies, the Title Quality Check (TQC) workflow, and multi-state DMV regulatory standards.


• Serve as a primary escalation point for Title Clerks, branch personnel, auction partners, and dealers, troubleshooting complex title discrepancies through to final resolution.


• Deliver prompt, professional support across electronic, phone, and written channels, thoroughly logging all interaction notes and case resolutions in Salesforce/system activity logs.


• Accurately record, intake, scan, and distribute incoming/outgoing titles, physical mail, and courier shipments daily to maintain operational flow.


• Partner closely with department management to optimize daily title workflows and assist internal and external teams with User Acceptance Testing (UAT) for financial platform and system enhancements.

Where You Will Work:

Your work will be performed as an on-site employee at our Carmel, IN headquarters location.

Who You Will Work With:

As the Sr. Title Specialist, you will report directly to the Title Manager and collaborate closely with field branch associates, relationship managers, and other corporate departments. Your partnership with these teams will be instrumental in maintaining effective communication and workflow between various stakeholders.

Must Have’s:

• 2 years of experience managing end-to-end title processing


• Strong knowledge of multi-state DMV regulations and titling compliance, with ability to assess, navigate, and apply regulations accurately


• Excellent organization and administrative skills, paired with clear, professional written and verbal communication


• Strong numerical aptitude, analytical reasoning, and basic computer proficiency


• Demonstrated ability to adapt to new workflows, solve problems collaboratively, and work effectively across teams


• Active Notary Public commission, or willingness to obtain certification within 6 months of hire

Nice to Have’s:

• Demonstrated leadership experience from mentoring peers or guiding workflow priorities


• Prior experience in the automotive industry


• Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail, Google Chat, etc.)


• Proficiency with Salesforce

Company Overview

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug-free workplace.