Title Supervisor

AFC Automotive Finance Corporation; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Employer-paid disability & life ins.

Employer-matched 401K

Paid time off & holidays

Job summary

AFC Automotive Finance Corporation seeks an experienced Title Supervisor to lead the title processing team at our Carmel, IN location. You will balance hands-on title expertise with people-first leadership to ensure accurate, efficient operations and regulatory compliance, supporting AFC’s growth across the dealer network.

You will mentor clerks, manage workflows, and maintain strong relationships with field branches, auction partners, and dealers while upholding Title Quality Check standards

Qualifications

• 5 years of experience managing end-to-end title processing or equivalent leadership experience.
• Demonstrated leadership experience from mentoring peers or guiding workflow priorities.
• Strong knowledge of multi-state DMV regulations and titling compliance, with ability to assess, navigate, and apply regulations accurately.
• Excellent organization and administrative skills, with clear written and verbal communication.
• Strong numerical aptitude, analytical reasoning, and basic computer proficiency.
• Demonstrated ability to adapt to new workflows, solve problems collaboratively, and work effectively across teams.
• Active Notary Public commission, or willingness to obtain certification within 6 months of hire.

Responsibilities

• Supervise, mentor, and coach Title Clerks and Specialists; manage daily workload distribution, monitor team KPIs, conduct performance evaluations, and foster continuous skill development.
• Direct end-to-end title operations to ensure adherence to AFC policies, Title Quality Check standards, and multi-state DMV compliance, with regular audits to minimize errors.
• Serve as escalation authority for high-risk title defects, complex compliance hurdles, and partner disputes with branches, auction partners, and key dealer accounts.
• Establish and uphold multi-channel communication benchmarks; ensure prompt resolution times and thorough documentation in Salesforce and proprietary systems.
• Oversee daily mail, courier, scanning, and physical title vault workflows with strong chain-of-custody and security measures.
• Partner with field leadership to identify bottlenecks, drive process improvements, and coordinate User Acceptance Testing for system upgrades.

Skills

Leadership

Title processing knowledge

Regulatory compliance

Communication

Analytical thinking

Problem solving

Team collaboration

Education

Associate degree

Bachelor’s degree or higher

Tools

Salesforce

Google Workspace

Job description

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC’s Core Values:

• Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.


• Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.


• Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.


• Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

We’re Looking For:

We are seeking an experienced Title Supervisor to lead our title processing team in delivering exceptional service to our dealer network and field branches. In this role, you will elevate internal and external relationships, drive operational excellence and regulatory compliance, and coach a high‑performing team. By balancing hands‑on title expertise with people‑first leadership, you will ensure our day-to-day operations run smoothly, accurately, and efficiently to support AFC’s continued growth.

You Are:

Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles. Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts. Vision-Driven: you focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come. Dedicated: you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.

You Will:

Supervise, mentor, and coach Title Clerks and Specialists; manage daily workload distribution, monitor team KPIs, conduct performance evaluations, and foster continuous skill development. Direct end-to-end title operations to ensure strict adherence to AFC policies, Title Quality Check (TQC) standards, and multi-state DMV compliance, conducting regular operational audits to minimize errors. Serve as the escalation authority for high-risk title defects, complex statutory compliance hurdles, and partner disputes involving branches, auction partners, and key dealer accounts. Establish and uphold multi-channel communication benchmarks; ensure the team maintains prompt resolution times and rigorous documentation standards within Salesforce and proprietary systems. Oversee the daily mail, courier, scanning, and physical title vault workflows, ensuring robust chain-of-custody controls, security, and prompt turnaround times across all incoming and outgoing documentation. Partner with field branch leadership to identify workflow bottlenecks, spearhead process improvements, and coordinate team participation in User Acceptance Testing (UAT) for system upgrades.

Where You Will Work:

Your work will be performed as an on‑site employee at our Carmel, IN headquarters location.

Who You Will Work With:

As the Title Supervisor, you will report directly to the Title Manager and collaborate closely with field branch associates, relationship managers, and other corporate departments. Your leadership will be instrumental in maintaining effective communication and workflow between various stakeholders.

Must Have’s:

• 5 years of experience managing end-to-end title processing, or a combination of leadership experience and title knowledge


• Demonstrated leadership experience from mentoring peers or guiding workflow priorities


• Strong knowledge of multi-state DMV regulations and titling compliance, with ability to assess, navigate, and apply regulations accurately


• Excellent organization and administrative skills, paired with clear, professional written and verbal communication


• Strong numerical aptitude, analytical reasoning, and basic computer proficiency


• Demonstrated ability to adapt to new workflows, solve problems collaboratively, and work effectively across teams


• Active Notary Public commission, or willingness to obtain certification within 6 months of hire

Nice to Have’s:

• Associate degree, bachelor’s degree, or relevant professional certification in finance, business administration, or a related discipline


• Prior experience in the automotive industry


• Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail, Google Chat, etc.)


• Proficiency with Salesforce

What We Offer:

• Competitive pay


• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)


• Immediately vested 401K (US) or RRSP (Canada) with company match


• Paid Vacation, Personal, and Sick Time


• Paid maternity and paternity leave (US)


• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)


• Robust Employee Assistance Program


• Employer paid Leap into Service Day to volunteer


• Tuition Reimbursement for eligible programs


• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization


• Company culture of internal promotions, diverse career paths, and meaningful advancement

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

OPENLANE is an equal opportunity employer and a drug-free workplace.