Title Issue Specialist

AFC Automotive Finance Corporation; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

Paid vacation

Parental leave

Volunteer day

Job summary

OPENLANE is hiring a Title Issue Specialist to manage title processing and customer inquiries. You will ensure accuracy and timeliness while supporting dealers and customers with title-related issues.

The role requires at least 3 years in vehicle title processing, strong communication, and meticulous attention to detail to deliver exceptional service.

Qualifications

• 3+ years of experience in vehicle title processing.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and strong organizational abilities.
• Problem-solving with end-user resolution ability.

Responsibilities

• Handle incoming title issues promptly via email, text, and phone.
• Ensure complete issue resolution or escalation to the relevant department.
• Process vehicle titles from various states, verifying accuracy and marketability.
• Collaborate with agencies, customers, and lienholders to resolve title issues effectively.
• Ensure titles are dispatched promptly to buying dealers.

Skills

Detail-oriented

Proactive

Communication skills

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking a Title Issue Specialist with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 3 years of experience in vehicle title processing and a strong customer-first mindset.

You Are:

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
• Proactive. You have a self-starting mindset and can work independently with minimal supervision.
• An excellent communicator. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

You Will:

• Handle incoming title issues promptly and efficiently via email, text, and phone calls.
• Ensure that all title issues are resolved completely or appropriately escalated to the relevant department or personnel for assistance.
• Process vehicle titles from various states, meticulously verifying accuracy and marketability.
• Collaborate with relevant agencies, customers, and lienholders to resolve title issues effectively.
• Ensure titles are promptly dispatched to buying dealers.

Must-Have's:

• 3+ years of experience in vehicle title processing.
• Excellent written and verbal communication skills.
• Exceptional attention to detail, coupled with strong organizational abilities.
• Proficiency in problem-solving, with a talent for identifying successful outcomes.
• Ability to troubleshoot and resolve end-user issues or appropriately escalated them.

Nice to-have’s:

• Positive attitude and a customer-first mindset.
• Experience in automotive-related customer service roles.