Titles Supervisor

OPEN OPENLANE US Inc; Carmel (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer HSA contributions

Immediately vested 401K/ RRSP

Paid Vacation, Personal, and Sick Time

Paid maternity/paternity leave

Disability and life insurance

Employee Assistance Program

Volunteer Day

Tuition reimbursement

Career advancement opportunities

Job summary

OPENLANE US Inc. is seeking a Titles Supervisor to lead our title processing team. You will oversee titles from multiple states, ensure accuracy and marketability, and drive performance through KPIs and streamlined processes.

The ideal candidate has 5+ years in vehicle title processing and at least 1 year of supervisory experience, with excellent communication skills and a proactive, data-driven mindset.

Qualifications

• Minimum 5 years of experience in vehicle title processing.
• At least 1 year of supervisory experience in a title department or leading a team.
• Strong written and verbal communication skills.

Responsibilities

• Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability.
• Establish and manage KPIs for the team and ensure department goals are met.
• Create and implement streamlined processes to improve accuracy and efficiency.

Skills

Leadership

Communication

Data-driven

Problem solving

Customer-focused

Tools

Google Suite

Slack

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

We're Looking For:

We are seeking a Titles Supervisor with experience in title processing and supervision of team(s). You will be part of leading our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. The ideal candidate will have a minimum of 5 years of experience in vehicle title processing and 1+ year(s) of leadership experience.

You Are:

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
• Communicative. You’re a communicative individual with excellent verbal and written skills, capable of effectively conveying information and ideas to diverse audiences.
• A Leader. You possess strong leadership capabilities to lead a team to strong resolution of title issues.

You Will:

• Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability.
• Establish and manage key performance indicators (KPIs) for the team, holding team members accountable for meeting department goals and expectations.
• Create and implement streamlined processes and procedures to enhance team accuracy and efficiency.

Who You Will Work With:

Reporting to a Director of Titles Operations, this role will collaborate with other Title department Supervisors and Processing team members to ensure customer satisfaction on a regular basis.

Must-Have's:

• 5+ years of experience in vehicle title processing, with a preference for additional experience in automotive-related customer service roles.
• Minimum of 1 year of supervisory experience in a title department or leading a team.
• Self-starter with a proactive mindset, capable of working independently with minimal supervision.
• Excellent written and verbal communication skills.
• Problem-solving ability and the capacity to identify successful outcomes.
• Positive attitude with a customer-centric approach.
• Ability to troubleshoot and resolve end-user issues, and escape as necessary.
• Data-driven mindset, actively seeking opportunities to improve department processes.

Nice to-have’s:

• Experience utilizing Google Suite and Slack.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

OPENLANE is an equal opportunity employer and a drug-free workplace.