Auto Title Specialist — Precision & Customer Care

BLC BACKLOTCARS Inc; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K matching

Paid time off

Parental leave

Disability insurance

Life insurance

EAP (Employee Assistance Program)

Volunteer day (service)

Tuition reimbursement

Career growth

Job summary

OPENLANE, a technology-driven wholesale remarketing platform, seeks a Title Issue Specialist to manage title processing and customer inquiries. You will join a dedicated team focusing on accurate, timely title handling, with a customer-first mindset and at least three years of related experience.

Strong communication and meticulous attention to detail are essential. The role offers opportunities across a global, publicly traded company with a culture emphasizing innovation, collaboration, and

Qualifications

• 3+ years of vehicle title processing experience.
• Excellent written and verbal communication skills.
• Exceptional attention to detail with strong organizational abilities.
• Proficiency in troubleshooting and escalating issues when needed.

Responsibilities

• Handle incoming title issues promptly via email, text, and phone calls.
• Escalate unresolved issues to the relevant department as needed.
• Process vehicle titles from multiple states, verify accuracy and marketability.
• Collaborate with agencies, customers, and lienholders to resolve title issues.
• Ensure titles are dispatched promptly to buying dealers.

Skills

Title processing

Customer service

Attention to detail

Communication

Problem solving

Job description

OPENLANE, a technology-driven wholesale remarketing platform, seeks a Title Issue Specialist to manage title processing and customer inquiries. You will join a dedicated team focusing on accurate, timely title handling, with a customer-first mindset and at least three years of related experience.

Strong communication and meticulous attention to detail are essential. The role offers opportunities across a global, publicly traded company with a culture emphasizing innovation, collaboration, and