Titles Supervisor

OPENLANE; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave

Disability and life insurance

Tuition Reimbursement

Job summary

OPENLANE in Carmel, IN is seeking a Titles Supervisor to lead our titles processing team. You will oversee title handling across states, ensure accuracy, and drive timely resolution of title issues. A minimum of 5 years in vehicle title processing and 1+ year of supervisory experience is required.

You will establish KPIs, streamline workflows, and collaborate with the Director of Titles Operations to optimize department performance and customer satisfaction.

Qualifications

• 5+ years of experience in vehicle title processing.
• Minimum 1 year of supervisory experience in a title department or leading a team.
• Excellent written and verbal communication skills.
• Proactive mindset, capable of working independently with minimal supervision.

Responsibilities

• Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability.
• Establish and manage KPIs for the team and ensure department goals are met.
• Create and implement streamlined processes to enhance accuracy and efficiency.

Skills

Detail-oriented

Communicative

Leadership

Tools

Google Suite

Slack

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For

We are seeking a Titles Supervisor with experience in title processing and supervision of team(s). You will be part of leading our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. The ideal candidate will have a minimum of 5 years of experience in vehicle title processing and 1+ year(s) of leadership experience.

You Are

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
• Communicative. You’re a communicative individual with excellent verbal and written skills, capable of effectively conveying information and ideas to diverse audiences.
• A Leader. You possess strong leadership capabilities to lead a team to strong resolution of title issues.

You Will

• Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability.
• Establish and manage key performance indicators (KPIs) for the team, holding team members accountable for meeting department goals and expectations.
• Create and implement streamlined processes and procedures to enhance team accuracy and efficiency.

Who You Will Work With

Reporting to a Director of Titles Operations, this role will collaborate with other Title department Supervisors and Processing team members to ensure customer satisfaction on a regular basis.

Must-Have's

• 5+ years of experience in vehicle title processing, with a preference for additional experience in automotive-related customer service roles.
• Minimum of 1 year of supervisory experience in a title department or leading a team.
• Self-starter with a proactive mindset, capable of working independently with minimal supervision.
• Excellent written and verbal communication skills.
• Problem-solving ability and the capacity to identify successful outcomes.
• Positive attitude with a customer-centric approach.
• Ability to troubleshoot and resolve end-user issues, and elevate as necessary.
• Data-driven mindset, actively seeking opportunities to improve department processes.

Nice to-have's

• Experience utilizing Google Suite and Slack.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement