Title Issue Specialist

BLC BACKLOTCARS Inc; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K matching

Paid time off

Parental leave

Disability insurance

Life insurance

EAP (Employee Assistance Program)

Volunteer day (service)

Tuition reimbursement

Career growth

Job summary

OPENLANE, a technology-driven wholesale remarketing platform, seeks a Title Issue Specialist to manage title processing and customer inquiries. You will join a dedicated team focusing on accurate, timely title handling, with a customer-first mindset and at least three years of related experience.

Strong communication and meticulous attention to detail are essential. The role offers opportunities across a global, publicly traded company with a culture emphasizing innovation, collaboration, and

Qualifications

• 3+ years of vehicle title processing experience.
• Excellent written and verbal communication skills.
• Exceptional attention to detail with strong organizational abilities.
• Proficiency in troubleshooting and escalating issues when needed.

Responsibilities

• Handle incoming title issues promptly via email, text, and phone calls.
• Escalate unresolved issues to the relevant department as needed.
• Process vehicle titles from multiple states, verify accuracy and marketability.
• Collaborate with agencies, customers, and lienholders to resolve title issues.
• Ensure titles are dispatched promptly to buying dealers.

Skills

Title processing

Customer service

Attention to detail

Communication

Problem solving

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For

We are seeking a Title Issue Specialist with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 3 years of experience in vehicle title processing and a strong customer-first mindset.

You Are

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.
• Proactive. You have a self-starting mindset and can work independently with minimal supervision.
• An excellent communicator. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

You Will

• Handle incoming title issues promptly and efficiently via email, text, and phone calls.
• Ensure that all title issues are resolved completely or appropriately escalated to the relevant department or personnel for assistance.
• Process vehicle titles from various states, meticulously verifying accuracy and marketability.
• Collaborate with relevant agencies, customers, and lienholders to resolve title issues effectively.
• Ensure titles are promptly dispatched to buying dealers.

Must-Have's

• 3+ years of experience in vehicle title processing.
• Excellent written and verbal communication skills.
• Exceptional attention to detail, coupled with strong organizational abilities.
• Proficiency in problem-solving, with a talent for identifying successful outcomes.
• Ability to troubleshoot and resolve end-user issues or appropriately elevate them.

Nice to-have’s

• Positive attitude and a customer-first mindset.
• Experience in automotive-related customer service roles.

OPENLANE is an equal opportunity employer and a drug-free workplace.

About OpenLANE

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.