Title Team Manager — Automotive Titles

Brightpath Associates LLC; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Brightpath Associates LLC in Seattle seeks a Title Team Manager to lead the group ensuring title transactions move quickly, accurately, and by the book from intake to delivery.

You will own the process: verify titles, handle retitles and SPOAs, chase lien releases, and coach a team through complex cases while coordinating with DMVs, lenders, and internal teams. This role focuses on building SOPs and improving processes across departments for scalable efficiency.

Qualifications

• 3+ years in vehicle titles, DMV operations, dealership title/registration, lien services, or similar.
• At least 1 year leading or supervising a team.
• Solid grasp of title, lien, and DMV processes across multiple states.
• Strong organizational skills to handle competing priorities in a fast-paced environment.
• Confident, clear communicator with DMV staff, lenders, lienholders, and teams.
• Data-driven mindset with metrics to identify bottlenecks and track performance.
• Proficiency with Google Workspace; CRM or ops tooling is a bonus.

Responsibilities

• Lead, coach, and develop a team of title specialists for private-party and dealer transactions.
• Manage the full title lifecycle: verification, retitling, SPOA processing, lien payoffs, and shipment tracking.
• Handle tricky title exceptions and coordinate with DMVs, lenders, and lienholders nationwide.
• Prioritize aged deals and keep the slowest transactions moving.
• Develop and maintain SOPs, QA processes, and escalation paths.
• Collaborate with Customer Success, Operations, and Engineering to fix gaps and automate.
• Track metrics such as cycle time, throughput, and error rates, flagging risks.
• Serve as go-to for high-stakes cases like suspected fraud or multi-state ELT issues.
• Stay updated on state DMV title and registration rules and ensure team compliance.

Skills

Team leadership

Title/DMV knowledge

Data-driven mindset

Communication

Google Sheets/Docs

CRM experience

Multi-state DMV rules

Education

Bachelor's degree preferred

Job description

Every vehicle that changes hands has to come with a clean title — and that's where this team comes in. As Title Team Manager, you'll lead the group responsible for making sure title transactions move quickly, accurately, and by the book, from the moment a title comes in the door to the moment it lands with a buyer or lienholder.

You'll own the whole process: verifying titles, handling retitles and SPOAs, chasing down lien releases, and untangling the occasional multi-state mess. It's a role for someone who can coach a team through their daily work and still roll up their sleeves when a deal gets complicated.

Your Responsibilities

• Lead, coach, and develop a team of title specialists handling both private-party and dealer transactions
• Manage the full title lifecycle — verification, retitling, SPOA processing, lienholder payoffs/releases, and shipment tracking
• Step in on tricky title exceptions (unreleased liens, damaged or incorrect titles, superseded documents), working directly with DMVs, lenders, and lienholders across the country
• Keep an eye on aged deals and make sure the oldest, most stuck transactions get prioritized
• Build and maintain the SOPs, QA processes, and escalation paths that keep the team consistent and accountable
• Team up with Customer Success, Operations, and Engineering to find and fix process gaps — including opportunities to automate
• Track key metrics (cycle time, throughput, error rates, aged deals) and flag trends or risks to leadership
• Be the go-to person for high-stakes cases: suspected fraud, ELT issues spanning multiple states, unusual lienholder demands
• Stay on top of state-by-state DMV title and registration rules, and make sure your team does too
• Handle the full people side: hiring, onboarding, scheduling, and performance reviews

What You Bring

• 3+ years working in vehicle titles, DMV operations, dealership title/registration, lien services, or a similar title/escrow role
• At least 1 year leading or supervising a team
• Solid grasp of title, lien, and DMV processes — including ELT and SPOA — across multiple states
• The organizational chops to juggle competing priorities in a fast-paced, high-volume environment
• Confident, clear communicator who's comfortable talking directly with DMV staff, lenders, lienholders, and internal teams
• Data-driven mindset — comfortable using metrics to spot bottlenecks and track performance
• Solid Google Workspace skills (Sheets, Docs); CRM or ops tooling experience is a bonus
• A bachelor's degree is nice to have, but real-world experience matters more here