Tile Showroom CSR & Sales Pro with Great Benefits

Dal-Tile Distribution, Inc.; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in Miami is seeking a Customer Service Representative to engage with customers via phone, email, and in-person interactions.

You will guide showroom visitors, assist with product selection, and coordinate between customers and the company to ensure high levels of service and satisfaction. The role involves processing sales transactions, keeping accurate records, following up on quotes, and collaborating with the Sales Representative.

Qualifications

• High School Diploma or GED equivalency required.
• 1+ year of customer service experience.
• Experience with customer account management preferred.
• Strong written and verbal communication skills.
• Proficient with PCs and multi-window environments.
• Intermediate skills in MS Outlook, Word and Excel.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Collaborate with the Sales Representative.
• Maintain and create marketing materials.
• Stay informed about company products and services.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

MS Office

Education

High School Diploma or GED

Tools

MS Outlook

Word

Excel

Job description

Dal-Tile Distribution, Inc. in Miami is seeking a Customer Service Representative to engage with customers via phone, email, and in-person interactions.

You will guide showroom visitors, assist with product selection, and coordinate between customers and the company to ensure high levels of service and satisfaction. The role involves processing sales transactions, keeping accurate records, following up on quotes, and collaborating with the Sales Representative.