Showroom Customer Service Specialist - Tile & Stone

Mohawk Industries, Inc.; Pflugerville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, seeks a Customer Service Representative to join our team. The role involves engaging customers in the showroom and via phone/email, assisting with product selection, and coordinating between customers and the company to ensure satisfaction.

Responsibilities include processing quotes and orders, maintaining records, and supporting sales activities. The position emphasizes strong communication, detail orientation, and multitasking in a fast-paced

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Strong oral and written communication.
• Ability to interpret and follow processing standards.
• Proficient with PCs and multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom.
• Maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Maintain and create marketing materials.
• Collaborate with the Sales Representative.
• Stay informed about company products and services.

Skills

Customer service

Communication

Multitasking

MS Excel

MS Word

Outlook

Attention to detail

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile, a subsidiary of Mohawk Industries, seeks a Customer Service Representative to join our team. The role involves engaging customers in the showroom and via phone/email, assisting with product selection, and coordinating between customers and the company to ensure satisfaction.

Responsibilities include processing quotes and orders, maintaining records, and supporting sales activities. The position emphasizes strong communication, detail orientation, and multitasking in a fast-paced