Tile Showroom Customer Service & Sales Associate

Mohawk Industries; Santa Clara (CA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Company 401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile, a Mohawk Industries subsidiary, seeks a Customer Service Representative in Santa Clara to engage customers via phone, email, and in person. You will guide showroom visitors, assist with product selection, and ensure accurate records and timely follow-ups.

The role emphasizes building relationships, handling quotes, and supporting sales with smooth, high-quality service, with opportunities for growth within the company.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Focus on customer account management preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Create shipping orders and packing lists.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Job description

Dal-Tile, a Mohawk Industries subsidiary, seeks a Customer Service Representative in Santa Clara to engage customers via phone, email, and in person. You will guide showroom visitors, assist with product selection, and ensure accurate records and timely follow-ups.

The role emphasizes building relationships, handling quotes, and supporting sales with smooth, high-quality service, with opportunities for growth within the company.